Höchster Porzellan-Manufaktur would like to thank you for visiting our website and for your interest in our company and our products. Data protection and the data security of our customers and website users are very important to us. The following explanation gives you an overview of how we ensure this protection in compliance with the applicable data-protection laws, and what types of data are collected for what purpose.

he responsible office in the sense of the data-protection laws regarding data collection and data processing in the context of our online offering is Höchster Porzellan-Manufaktur GmbH, Palleskestr. 32, 65929 Frankfurt.

Protocol files

We do not require any personal data when you visit the generally accessible part of our website. You remain anonymous. By default, we only collect the following information in a protocol file on our provider’s server in order to maintain system security:

• the website from which the file was requested,
• the notification stating whether the request was successful,
• the name of the requested file and the data volume transmitted in the request,
• the date and duration of the visit, and
• the description of the browser and operating system type used.

Cookies

In addition, we use cookies. Cookies are text files that are stored on the user’s computer when the user visits a website; they are used to automatically display frequently used information for you. In our online offering, we use session cookies as well as long-term cookies.

Session cookies are immediately deleted whenever the browser is closed. These allow you, for instance, to enjoy the convenience of a shopping-cart display on each page, where you can see how many items are currently in your cart.

Long-term cookies, by contrast, are used beyond the individual sessions. These cookies in particular are used to make our online offering more user-friendly, efficient and secure. For instance, the files allow us to display information on the page that is specifically tailored to your needs. In some cases, we also receive support from third-party providers. Currently, this third-party provider is Piwik. Piwik is a web analysis program that designs web offerings based on need; it uses cookies that create pseudonymous usage profiles for a statistical analysis of the website’s use. The data collected by Piwik will not be used to personally identify visitors to this website without separate permission from the persons involved, nor will it be associated with the personal data belonging to the bearer of the pseudonym.

Most web browsers are set to automatically accept cookies. However, you can also set your browser so that our cookies and/or third-party cookies are not stored on your hard drive. The Help function on the menu bar of a standard web browser will explain how to set your browser so that it notifies you when new cookies are received and then rejects some or all of them, and it will explain how to delete all previously stored cookies.

However, you will only be able to fully use some of the most convenient functions offered by our web pages if you accept cookies. For instance, if you place an item in your shopping cart, our server reads the code from the cookie in order to remember that the item belongs in your cart. If you visit other websites after visiting our online offering and then return to our site, the cookie makes sure that the shopping cart is still full. Therefore we recommend that you do not deactivate cookies.

Processing personal data

If you register for our online shop, place orders, register for membership in our Collector's Club or simply use our contact form, your personal data will necessarily be collected (such as your name, email address, mailing address and – for the purpose of processing payments – your credit-card information). We collect and use this information solely for the purpose of providing the service you have requested in each case. Here, too, we occasionally receive support from third parties (for instance from shipping providers and payment services), with whom we share your data as needed. Your personal data will not be provided to third parties, nor the data processed for another purpose than for providing the services you have requested (for instance, sending advertisements) without your express prior permission, unless in exceptional cases we are permitted to process or share this data on the basis of a legal or official requirement.

In order to prevent your personal data from falling into the wrong hands during its transmission to us and when it is shared with third parties, we encrypt it using an SSL (Secure Socket Layer) process, a proven and secure online data transmission process.

Further information and contact

If you have additional questions about data protection at Höchster Porzellan-Manufaktur or would like to request data-protection information, the deletion or correction of your data, please use the following contact information:

Höchster Porzellan-Manufaktur GmbH
Mario Effenberger
Palleskestr. 32, 65929 Frankfurt
m.effenberger@hoechster-porzellan.de